Terms and Services

The scope of coaching and the role of the coach

“Coaching” is a relationship and a collaborative process between the Coach and the Client that is designed to facilitate the development of personal or professional goals of the Client and develop a plan/strategy for achieving those goals.

The coaching experience helps the Client to establish new behaviors and grow personally and/or professionally. Coaching is a comprehensive process, which may involve all areas of the Client’s life, including work, family, health, relationships, education and recreation.

The Client acknowledges that deciding how to handle any issues is his/her responsibility. The Client understands that the Client is fully responsible for the decisions and choices reached during the coaching sessions.

The coaching relationship is strengths-based, forward-looking, and collaborative. The coaching agenda is developed and implemented in partnership between the Client and Coach.

The role of the Coach is to support the Client towards achieving a goal.

The Client and Coach agree to engage fully in the coaching experience. Both parties agree to commit to the coaching sessions to facilitate the Client’s desired change.

The Client is aware that results are not guaranteed. The Client enters into the coaching relationship with the full understanding that the Client is entirely responsible for creating his/her/their results, whether that applies to his/her/their business or personal life.

The Client recognizes that coaching is not a substitute for therapy, counseling, substance abuse treatment, any other form of healthcare, or consulting.

The Client promises to inform the Coach if the Client is currently in any kind of therapy, and that any medical or therapeutic practitioners involved in the Client’s care have been advised of the Client’s intention to work with a coach.

Session timing and (re)scheduling

The first session is scheduled as soon as possible.

Coaching sessions are scheduled in advance through the Practice Better online scheduling tool. It is the responsibility of the Client to pre-schedule all calls before the package end date. A package expires if purchased sessions have not been completed within the end date specified within the Practice Better portal. Unused sessions will be forfeited and no refunds will be given.

Within the Practice Better portal, scheduled sessions can be indicated as “Confirmed” or “Unconfirmed”. When a session is marked as “Confirmed”, this indicates that both parties have agreed to this appointment. When a session is marked as “Unconfirmed”, this appointment is still a request from one party to another. Both parties agree to confirm or deny any scheduling requests at their earliest convenience.

Rescheduling or cancelations of agreed-upon appointments should be done at least 48 hours before the planned date. The Coach sets aside session time specifically for the Client. The Coach prepares for it in advance and values the time together. The Client is requested to please respect this and to carve out the agreed time. That said, the Coach understands that sometimes unforeseen things do arise, and the Client may need to reschedule or cancel the session. Where possible, the Client is requested to please give the Coach a minimum of 48 hours' notice.

It is very rare for the Coach to run late for a session, but should this occur, the Coach will endeavour, with the Client’s permission, to extend the session time. If the Coach is more than 10 minutes late and the Client is unable to stay longer after the session, a coaching session will be added to the coaching agreement. If the Coach misses a coaching session without providing prior notice, a coaching session will also be added to the coaching agreement.

If the Client is late for an appointment, please be aware that it is unlikely that the Coach will be able to extend the session time due to other pre-existing appointments or commitments. If the Client is going to be more than ten minutes late for a session, the Client is requested to please inform the Coach of this with as much notice as possible.

If the Client is more than 10 minutes late to a coaching session and provides no prior notice, the session will be deducted from the number of sessions in this agreement and not made up.

After 2 missed sessions without prior notice from the Client, both parties will have a conversation regarding re-commitment to the coaching process. If 3 missed sessions without prior notice from the Client occur, the coaching package will be terminated with no refunds given.

Session location

Coaching sessions may occur through video conference, in person, or by phone, depending on what works best for the Client. When scheduling a session, the Client can choose which option he/she/they prefer. Unless otherwise agreed upon, sessions conducted through video conference take place through Practice Better. The Client first logs in to his/her/their personal client portal in Practice Better (via web browser or via the app). Within the personal client portal the Client can access and join a session.

Support and communication in between sessions

On occasion, the Client may have an urgent question, request for feedback, want to share a celebration, or want a confidential response to some situation where he/she/they don't want to wait for the next session. In this case, the Client can log in to the private client portal in Practice Better and communicate with the Coach to get a timely response in between the scheduled sessions. The Coach will endeavor to respond within 24 hours (with the exception of weekends, public holidays and vacation periods).

Disclaimer of healthcare related services and limitations of the coaching relationship

The Coach encourages the Client to continue to visit and to be treated by his/her/their healthcare professionals, including, without limitation, a physician. The Client understands that the Coach is not acting in the capacity of a doctor, dietitian, psychologist or other licensed or registered professional. Accordingly, the Client understands that the Coach is not providing healthcare, medical or nutrition therapy services and will not diagnose, treat or cure in any manner whatsoever any disease, condition or other physical or mental ailment of the human body. The focus of the Coach is on supporting behavior change necessary to meet the Client’s goals.

The Coach’s expertise is to get the Client from where the Client is now to where the Client wants to be. Along the way, the Client may find parts of the coaching series personally challenging. This is normal and part of the process. The Client may also experience temporary “negative” feelings such as sadness, anger, guilt, disappointment or anxiety, which should transform throughout our working together as the Client learns to be more self-compassionate and self-loving.

The Coach’s role is to listen, guide and aid the Client towards desired behavior change in a safe and non-judgmental space. The Client alone is responsible for his/her/their emotional and mental well-being; however, should negative feelings persist or should the Client find him-/her-/themselves overwhelmed by them, the Client will need to seek other forms of support or professional help. This is very rare, but if it does happen, the Coach is happy to discuss referrals with the Client.

Problems or concerns that could hinder the coaching relationship

If the Coach ever says or does anything in a session that the Client doesn’t feel comfortable with or if the Client has any concerns with the way we are working, the Client is requested to please let the Coach know as soon as possible. For the work together to be effective, it is important that the Client feels heard and that we have an open and honest relationship. The Coach will also communicate any concerns to the best of her ability.

Confidentiality

The Coach recognizes that anything the Client shares is regarded as “Confidential Information”, whether it is business or personal information. The Coach undertakes not to, at any time (unless required to do so by law), either directly or indirectly, use or disclose any information the Client shares with her during their sessions.

This confidentiality also applies to testimonials, which the Coach may use for promotional reasons only with the consent of the Client. The Client may request anonymity in connection with any testimonials to be used.

"Confidential Information" does not include information that is:

(a) previously known to the Coach prior to discussions regarding this Agreement, free from any obligation to keep it confidential, or

(b) publicly disclosed by the Client either prior to or subsequent to the receipt by the Coach of such information, or

(d) rightfully obtained by the Coach from a third party lawfully in possession of Confidential Information who is not bound by confidentiality obligations to the Client.

Termination

The Client may stop the coaching relationship at any time; it must be in writing. Payment is due for any past sessions and any sessions still planned within the next 48 hours.

Should the Coach need to stop the coaching relationship, all future sessions will be reimbursed.

Legality

This agreement shall be construed according to the laws of The Netherlands. In the event that any provision of the agreement is deemed unenforceable, the remaining portions of the agreement shall be severed and remain in full force.